Your privacy is important to us.
We are committed to maintaining the privacy, security and accuracy of the personal information they collect, use and disclose in accordance with applicable legislation. This privacy policy (the "Privacy Policy") is a statement of principles and guidelines concerning the protection of personal information of our individual clients, individual service providers and other individuals ("you") (with the exception of our personnel, whose personal information is collected, used and disclosed in accordance with our Personnel Privacy Policy).
Consent
By submitting personal information to us or our agents, you agree that we may collect, use and disclose such personal information in accordance with this Privacy Policy, the privacy preferences you have made known to us and as permitted or required by law. Subject to legal and contractual requirements, you may refuse or withdraw your consent to certain of the identified purposes at any time by contacting us. If you refuse or withdraw your consent, we may not be able to provide you or continue to provide you with certain services or information that may be of value to you.
1. The company
We are an independent production house, specializing in culinary production primarily for web platforms. With our numerous series of video recipes and photos, we can offer various options to foodies, from quick and easy every-day recipes to elaborate menus for festive occasions, presented by professional chefs as well as family-oriented hosts.
This Privacy Policy applies to our collection, use and disclosure of personal information regarding the clients and consumers of our products and services, including our online video series and our individual service providers.
2. Personal information requested
Canadian privacy legislation defines personal information broadly as information about "an identifiable individual" or as information that allows an individual to be identified. The types of personal information that we may collect from you from time to time include: your name, address, telephone number and e-mail address. In addition, from time to time, we may ask you to provide us with more detailed information regarding your interests and occupation. For example, we sometimes ask our customers to complete surveys in order to get a better sense of who they are and what issues, products or services may be of interest to them and our clientele. Finally, from time to time, we may acquire demographic and other information about you (e.g. your occupation and interests) from an outside organization, but only if you have previously agreed to allow such an organization to disclose such information.
3. Reasons for collecting your personal information
We collect your personal information for the purposes listed below:
a. To access restricted areas of our website:
If you are a customer of our websites, we use your name and e-mail to grant you access to our catalogue and our services. If you enter into a contest offered through one of our websites or printed publications, we use your personal information to administer the contest on our own behalf or on behalf of our Sponsors.
b. To help us to ensure the relevance of its websites by adapting the
content to your personal needs; and help evaluate and improve our websites;
c. To inform you of any information or event of possible interest to you/
From time to time, we may send you further information about our website, its offers or other products produced under its name.
d. Other purposes
In addition, from time to time, we may use your personal information for the following purposes:
• to detect and protect us and other third parties against error, fraud, theft and other illegal
activity, and to audit compliance with our policies and contractual obligations;
• to understand your needs and preferences, including to contact and communicate with you and to conduct surveys, research and evaluations;
• to obtain audited statements regarding numbers of subscribers per publication;
• for any other purpose we may indicate to you from time to time.
4. Disclosure of your personal information
We may disclose your personal information to the following third parties in the following circumstances:
(a) Disclosure to Service Providers
We may disclose your personal information to other companies that provide services on our behalf,
including label printers, invoice printers, fulfillment contractors, auditors, our software developers
(including website developers and hosts), data processing, document management and office services.
In addition, we may disclose your personal information to an organization or individual retained by
us to evaluate your creditworthiness or to collect debts outstanding on an account or to
our auditors. We will only provide those companies the information they need to deliver the service
and they are prohibited from using that information for any other purpose.
(b) Disclosure to Affiliates and Business Units
We may disclose your personal information to any of the companies and business units that form part of our organization (i.e. our subsidiaries and affiliates) in order to serve you better and to provide you with information about our group's products and services.
(c) Law Enforcement and Legal Disclosure
We may disclose your personal information to a government institution that has asserted its lawful authority to obtain the information or where we have reasonable grounds to believe the information could be useful in the investigation of unlawful activity, or to comply with a subpoena or warrant or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with court rules regarding the production of records and information, or to our legal counsel.
If you would prefer for us NOT to share your information as described in sections 4a) to 4c), simply inform us (see « Contact Us » below).
5. Control of your personal information
We want you to be able to maintain control over how we use your personal information. In particular:
• You may have the right to "opt out" of some or all of the identified purposes, uses and disclosures listed in sections 3 and 4 above.
• You always have the option to instruct us not to use your name, address, e-mail address, etc. beyond providing you with the product, service or information you requested. See "Contact Us" below.
• E-mail communications will always include an identification of the sender and an "Unsubscribe" option.
As mentioned above, we may not be able to provide you with our services if you withdraw your consent to our use of your personal information.
6. Storage of your personal information
Your personal information is stored in secured locations and on servers controlled by us, located either at our offices or at the offices of our service providers. For access to your personal information, please contact our Chief Privacy Officer using the contact information in the "Contact Us" section below.
7. Protection of your personal information
We make every reasonable effort to protect against the loss, misuse, and alteration of personal information under our control. Our security policies are periodically reviewed and enhanced as necessary.
Only authorized employees and suppliers have access to your personal information. Where information is sent to a third party for processing, we make sure, through our contracts with them, that all your information is kept secure. We keep your information for the time we are providing you with a product or service, and for a reasonable time thereafter in the event that you wish to resume service.
We operate secure data networks protected by industry standard firewall and password protection systems.
8. Privacy and our websites
We sometimes collect personal information through our various websites. In this section, we provide you with additional information regarding such collection.
Cookies - When an individual visitor accesses the any of our websites, we may use a browser feature called a "cookie" to collect information such as the type of Internet browser and operating system the visitor uses, the domain name of the websites from which the visitor came, date and duration of the visit, number of visits, average time spent on our websites, pages viewed and number of cookies accumulated. A cookie is a small text file containing a unique identification number that identifies the visitor's browser, but not necessarily the visitor, to our computers each time our websites are visited. Unless a visitor specifically informs us (e.g. by enrolling for our services or sending us correspondence from the websites), we will not know who the individual visitors are. In addition to the identified purposes described in our Privacy Policy, we may use this website information and share it with other organizations with whom we have a commercial relationship to measure the use of our websites and to improve the functionality and content of the websites. Visitors can reset their browsers either to notify them when they have received a cookie or refuse to accept cookies. However, if a visitor refuses to accept cookies, he or she may not be able to use some of the features available on our websites.
Online Communications - In order to provide our website visitors with a product, service or information, visitors may voluntarily submit personal information to us for purposes such as asking a question, obtaining information, subscribing to, reviewing or downloading a publication, participating in contests and surveys. If you are known to us as a registered user of an online service, we may combine and store personal information about your use of our websites and the online information you have provided with certain other online and offline information we may have collected.
E-Mail Communications - Occasionally, we may send marketing or promotional e-mail communications to you with information that may be useful, including information about our products and services and about other third parties with whom we have a relationship. We will include instructions on how to unsubscribe and inform us of preferences if recipients decide they do not want to receive any future marketing or promotional e-mails from us.
Also, if you send us an email message, we may retain that message and your email address, as well as any response we send you.
Searches - For your convenience, search functions are sometimes provided on our websites. We keep logs of the words searched to learn more about what kind of information our visitors are seeking, and thus improve our services.
Hyperlinks - For your convenience, our websites sometimes contain hyperlinks to websites managed by third parties. By activating these hyperlinks, you will leave our websites for those of the third parties, which may have different privacy policies and practices than we. We cannot be held liable for the use of such third party websites.
Advertising to Children - We believe that none of our websites appeal directly to children of 13 years old or less. We do not knowingly direct our advertising at children under the age of 13, except as permitted by law.
9. Changes to the Privacy Policy
We reserve the right to modify or supplement this Privacy Policy at any time. If we make a change to this Privacy Policy, we will post such change on our websites and make such revised policy and change available upon request to the our Chief Privacy Officer. However, we will obtain the necessary consents required under applicable Privacy Laws if it seeks to collect, use or disclose an individual's personal information for purposes other than those to which consent is obtained unless otherwise required or permitted by law.
10. Contact us
We have appointed a Chief Privacy Officer to oversee compliance with this Privacy Policy and applicable Privacy Laws. You can contact the Chief Privacy Officer by e-mail at info@afgourmetbooks.com.
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